Last Updated: July 19, 2026
Thank you for shopping with Yami Essence Luxury. We want you to be satisfied with your purchase. Please review this Returns & Refund Policy before placing your order.
Return Eligibility
You may request a return within 14 days of receiving your order. To qualify for a return, the product must be:
- Unused and unopened
- In its original packaging
- In the same condition in which it was received
- Accompanied by proof of purchase
Please contact us before returning any product. Returns sent without prior approval may not be accepted.
Non-Returnable Items
For hygiene, safety, and product-quality reasons, we cannot accept returns on:
- Opened or used wax products
- Used wax melts or Squeezable Wax
- Used car diffusers
- Personalized or custom-made products
- Gift cards
- Clearance or final-sale products
- Products damaged through misuse or improper storage after delivery
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives. If your order arrives damaged, defective, melted during transit, or you receive the wrong product, contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the product
- Photographs of the shipping package
- A brief description of the problem
After reviewing the information, we may offer a replacement, store credit, or refund, depending on the circumstances.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping service because we cannot guarantee receipt of a returned package.
Refunds
Once the returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is caused by a damaged, defective, or incorrect product, or when otherwise required by law.
Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, and the shipping carrier. Contact us as soon as possible so we can review the situation and assist when possible.
Order Cancellations
Orders may be canceled only before they have been processed or shipped. Once an order has been prepared or shipped, it cannot be canceled.
Contact Us
For return or refund questions, please contact Yami Essence Luxury through the Contact Us page on our website.